Welcome to Samaa Carthage Foodstuff Trading L.L.C. By using our website, you agree to comply with the following policies and rules. Please read them carefully.
- General Use
- The website is intended for personal, non-commercial use only. Users must not use the site for any illegal or unauthorized purpose.
- User Registration
- Users must provide accurate and complete information when registering for an account. It is the User’s responsibility to keep their account information updated.
- Account Security
- Users are responsible for maintaining the confidentiality of their account credentials. Any unauthorized use of an account must be reported to [Company Name] immediately.
- Age Restrictions
- Users must be at least 18 years old to register and transact on the website. Minors are prohibited from using the site.
- Payment Policy
- Payments can be made using Visa or MasterCard debit and credit cards in AED. Users are responsible for ensuring that their payment information is accurate and up-to-date.
- Refund and Return Policy
- Reporting Damaged Products
- Notification Requirement: Customers must report damaged products within 24 hours of delivery to be eligible for a refund. Contact customer service at contact@samacarthage.com.
- Documentation: Include order details and photographic evidence of the damage.
- Refunds for Physical Products
- Eligibility: Refunds are granted if the product is unused, in original packaging, and reported within 24 hours.
- Inspection: The Company will inspect returned products. Refund processing may take up to 45 days and may not appear until the next billing cycle.
- No Refunds on Vouchers and Services
- Final Sale: All sales of vouchers, services, and recipes are final due to immediate availability and the irreversible nature of services rendered.
- Restrictions on Orders from Sanctioned Countries
- The Company does not accept orders from countries under international sanctions (e.g., Iran, Cuba, North Korea). Orders may be canceled without notice if suspected of violating this policy.
- Return Procedure for Damaged Products
- Initiation: Notify the Company within 24 hours and return the product in its original packaging. Returns after this timeframe are ineligible for a refund.
- Intellectual Property
- All content, trademarks, and other intellectual property on the website are owned by or licensed to [Company Name]. Users may not reproduce, distribute, or create derivative works without express written consent.
- Prohibited Activities
- Users must not engage in any of the following activities:
- Transmitting any harmful or malicious code.
- Attempting to gain unauthorized access to the website or its servers.
- Harassing or threatening other Users.
- Termination of Access
- Samaa Carthage Foodstuff Trading L.L.C reserves the right to terminate or suspend access to the website for any User who violates these policies and rules.
- Governing Law
- These policies and rules shall be governed by and construed in accordance with the laws of the United Arab Emirates.
- Changes to Policy
- Samaa Carthage Foodstuff Trading L.L.C may update these policies and rules from time to time. Users will be notified of significant changes, and continued use of the website constitutes acceptance of the updated policies.
- Contact Information
- For any questions or concerns regarding these policies and rules, please contact us at contact@samacarthage.com