Effective Date: [Insert Date]
This Refund Policy (“Policy”) outlines the terms and conditions under which Samaa Carthage Foodstuff Trading L.L.C (“Company,” “we,” “us,” or “our”) provides refunds for products and services. By purchasing our products or services, you (“Customer” or “you”) agree to abide by the terms set forth in this Policy.
1. Reporting Damaged Products
1.1 Notification Requirement: Customers must report any receipt of damaged products to the Company within twenty-four (24) hours of delivery. Failure to notify us within this timeframe will result in the forfeiture of any eligibility for a refund.
- Reporting Process: To report a damaged product, Customers must contact our customer service team via email: contact@samacarthage.com
1.3 Documentation: Customers are required to provide order details and any relevant photographic evidence of the damage when making a report.
2. Refunds for Physical Products
2.1 Eligibility for Refunds: Refunds for physical products are permissible under the following conditions:
- The product must be returned in its original condition, unused, and in the original packaging.
- Refund requests must be initiated within the stipulated twenty-four (24) hours of receipt for damaged products.
2.2 Inspection Process: Upon receipt of the returned product, the Company will conduct an inspection. The refund process typically takes up to forty-five (45) days for inspection and processing. Please be advised that the refund may not be reflected in your account until the next billing cycle from your financial institution.
3. No Refunds on Vouchers and Services
3.1 Final Sale: All sales of vouchers, services, and recipes are final and non-refundable. This includes, but is not limited to, any promotional vouchers, service appointments, and purchased recipes
3.2 Rationale: The non-refundable status of vouchers, services, and recipes is due to:
- Immediate Availability: Vouchers are available for immediate use upon purchase, making them non-returnable.
- Irreversible Services: Services rendered cannot be undone, and therefore refunds cannot be issued post-service completion.
- Promotional Integrity: Allowing refunds on vouchers would compromise the integrity of promotional offers and may lead to misuse.
- Intellectual Property: Recipes often contain proprietary information and unique formulations. Once accessed, they cannot be returned or unlearned, making them non-refundable.
4. Restrictions on Orders from Sanctioned Countries
4.1 Sanctioned Countries: The Company does not accept orders from individuals or entities located in countries that are subject to international sanctions imposed by the United States, the European Union, or any other relevant governing body. These countries currently include:
- Iran, Cuba, North Korea, Sudan, Ukraine, Russian Federation, Yemen, Syria
4.2 Compliance: By placing an order, you confirm that you are not located in, or acting on behalf of, any individual or entity located in the aforementioned countries. The Company reserves the right to cancel any orders suspected of violating this policy without notice.
5. Return Procedure for Damaged Products
5.1 Initiation of Return: To initiate a return for a damaged product, Customers must:
- Notify the Company within twenty-four (24) hours of receipt.
- Ensure the product is returned with its original packaging and all accompanying items.
5.2 Post-Return Eligibility: Any product returned after the specified timeframe will not be eligible for a refund.
6. Contact Information
For any questions or clarifications regarding this Refund Policy, please contact us at: contact@samacarthage.com
7. Modifications to the Policy
The Company reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our products and services after such changes constitutes acceptance of the new terms.
By purchasing from Samaa Carthage Foodstuff Trading L.L.C (Sama Carthage) you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.